Privacy Policy

Last updated: June 23, 2026

PriorAuth Partners ("we," "us," or "our") is committed to protecting the privacy and security of the information we handle on behalf of medical practices and their patients. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our prior authorization portal and services.

1. HIPAA Compliance

We operate in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We function as a Business Associate to covered entities (medical practices) and execute a Business Associate Agreement (BAA) with every practice we serve. We handle Protected Health Information (PHI) strictly in accordance with HIPAA requirements.

2. Information We Collect

To process prior authorization requests, we collect the minimum necessary information, which may include:

  • Patient initials (not full names) and birth year
  • Insurance company and plan type
  • Service or procedure descriptions, CPT codes, and ICD-10 codes
  • Supporting clinical documentation uploaded by the practice
  • Practice information such as name, NPI number, and contact details
  • Account credentials and contact information for authorized practice users

3. How We Use Information

We use the information we collect to:

  • Process and track prior authorization requests on behalf of your practice
  • Communicate with insurance companies regarding authorization status
  • Provide you with status updates and notifications
  • Maintain compliance records and audit trails
  • Improve our services and platform functionality

4. Information Sharing and Disclosure

We do not sell, rent, or trade your information. We may disclose PHI only as permitted or required by HIPAA, including to insurance companies for the purpose of processing prior authorization requests, to business associates who assist us in providing our services (under appropriate BAAs), and as required by law.

5. Data Security

We implement comprehensive administrative, physical, and technical safeguards to protect PHI, including encryption in transit and at rest, access controls, audit logging, and regular security assessments. Access to PHI is restricted to authorized personnel who require it to perform their job duties.

6. Data Retention

We retain information for as long as necessary to fulfill the purposes outlined in this policy and as required by applicable laws and contractual obligations. Upon termination of services, we will return or destroy PHI in accordance with the terms of the BAA.

7. Your Rights

Depending on your role, you may have rights regarding access to, amendment of, and accounting of disclosures of PHI. Requests should be directed through your practice's designated privacy officer or by contacting us using the information below.

8. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. We do not use cookies to store PHI. You can control cookie preferences through your browser settings.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

  • PriorAuth Partners
  • 5940 S Rainbow Blvd #4072, Las Vegas, NV 89118
  • (248) 722-1751
  • Support@priorauthpartners.com